Pgsoft FAQ – All Your Questions Answered

Each person may hold only one pgsoft account. Attempting to create multiple accounts under the same mobile number or national ID may result in all accounts being suspended and balances forfeited.

login page and click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.

Before your first withdrawal on pgsoft, you'll need to complete KYC (Know Your Customer) verification. This is required to prevent fraud and ensure financial security. Upload the front and back of your national ID — verification is typically completed within 12–24 hours.

To permanently close your account, contact us via live chat or email support@pgsoft-taka.com. Make sure to withdraw your balance before closing. A temporary Self-Exclusion option is also available as part of responsible gaming.

Yes — if you've lost access to your old number or need to change it, contact pgsoft support. Your identity will be verified before the number is updated. This process takes a little time for security reasons.

You must be 18 or older to register on pgsoft. Account creation by minors is strictly prohibited. pgsoft follows responsible gaming principles and takes age verification seriously.

The minimum deposit on pgsoft is just ৳200, so you can get started even on a small budget. The maximum deposit limit varies by payment method. VIP members can deposit higher amounts.

Withdrawals from pgsoft are typically processed within 15 minutes to 2 hours. Mobile banking (bKash/Nagad/Rocket) is the fastest option. Bank transfers may take 24–48 hours. If KYC verification hasn't been completed, your first withdrawal may take a little longer.

pgsoft generally charges no withdrawal fees. However, the payment gateway may apply its own charges. Check the applicable fees on the payment page before withdrawing.

Deposits usually arrive within 1–5 minutes. If yours hasn't shown up:

• Check your mobile banking app to confirm the transaction was successful
• Check "Deposit History" on your pgsoft dashboard
• If it still hasn't arrived after 15 minutes, contact live chat with your transaction ID

No, bonus balance cannot be withdrawn directly. Every bonus comes with a wagering requirement. Only after meeting that requirement will your winnings convert to withdrawable balance.

Yes, pgsoft supports USDT (TRC20). Crypto payments offer faster processing and lower fees — both deposits and withdrawals are supported.

The minimum withdrawal amount at pgsoft is ৳500 BDT. Before withdrawing, you must complete KYC verification and meet the wagering requirements of any active bonuses.

A wagering requirement or rollover is the condition specifying how many times you must bet your bonus funds before withdrawing. Example: a ৳500 bonus with a 10x rollover means you need to place a total of ৳5,000 in bets. pgsoft bonus conditions are comparatively less strict than the market average.

Yes, pgsoft has a referral program. Refer a friend or acquaintance, and once they make their first deposit, you'll receive a bonus. Full terms On the Promotions page available.

Once a bonus expires, the bonus balance is automatically cancelled. However, any winnings earned from that bonus already credited to your main balance will remain. Make sure to use your bonus before it expires.

pgsoft generally allows only one active bonus at a time. To claim a new bonus, you must either complete or cancel the existing one. However, VIP members may be able to stack multiple bonuses in certain cases.

pgsoft offers weekly or monthly cashback to regular members. Once you hit the required betting amount, cashback is credited to your account automatically. VIP members receive an even higher cashback rate.

Yes, all games on pgsoft use RNG (Random Number Generator) technology, verified by third-party auditors. Each game's RTP (Return to Player) rate is published transparently. pgsoft does not interfere with game outcomes.

Yes, many of pgsoft's slots and card games can be played for free in demo mode. No real money is needed, and any winnings in demo mode cannot be withdrawn. A deposit is required to play with real money.

At pgsoft Live Casino, real dealers run the games via live video stream. You get the feel of sitting at a card table — right from home. You can even chat with the dealer in real time.

Yes, pgsoft's Sports Betting section covers both international and domestic cricket matches. All major tournaments — IPL, BPL, Asia Cup, World Cup — are included. Live betting is available too. Learn more On the sports events page here.

If you have any concerns, immediately:

• Change password
• Let pgsoft Live Chat Support know
• Request a temporary account lock
• Log out of all devices

pgsoft support will investigate promptly and take the necessary action.

Yes, pgsoft supports 2FA. You can enable SMS OTP-based two-step verification from your account settings. With 2FA active, no one else can log in — even if they know your password.

No. pgsoft does not sell or share your personal information with any third parties. Information may only be disclosed to government authorities when legally required. To learn more Privacy Policy Read.

pgsoft VIP members enjoy:

• Higher cashback rates
• Dedicated VIP manager
• Fast Withdrawal Processing
• Exclusive bonuses & rewards
• High Deposit & Withdrawal Limits
• Invitations to exclusive events & tournaments

pgsoft VIP points do have an expiry. Points may decrease if not used within a set period, but they keep accumulating as long as you stay active. Visit the VIP page for full details on the expiry policy.

Yes, your VIP level can drop if you remain inactive for an extended period or don't place enough bets in a given month. Stay active and keep playing on pgsoft to maintain your level.

To install the APK on Android, you'll need to enable "Unknown Sources" — go to Settings → Security → Unknown Sources and turn it on. You can disable it again once the installation is complete. No extra settings are needed for iOS.

Yes, the pgsoft app offers faster loading than a browser, along with push notifications, biometric login, and a smoother gaming experience. Use the app for the best experience on mobile.

If an update is available, you'll receive an automatic notification when you open the app. Or, On the download page and download the latest version. You can update without uninstalling the previous version.

Yes, pgsoft's support team includes Bengali-speaking agents available 24/7. Describing your issue in Bengali gets you the fastest resolution.

If you have any issues or complaints with pgsoft, contact support. If the matter remains unresolved, write to us in detail at support@pgsoft-taka.com. pgsoft takes every complaint seriously and responds within 48 hours.