🔒 Data Protection

Pgsoft Privacy Policy – Your Data is Completely Safe With Us

Learn how pgsoft collects, uses, and protects your personal information. We believe transparency is the foundation of trust.

Last Updated: January 2026  |  Value: Internationally GDPR-Compliant
SSL Encrypted
Your Data Is Never Sold
256-Bit Encryption
KYC Verified
GDPR Compliance

Welcome to pgsoft. We know your personal information is valuable, which is why this privacy policy clearly outlines what data we collect, why we collect it, and how we keep it secure. pgsoft believes transparency is the foundation of trust.

01

What data do we collect?

When you create an account or use services on pgsoft, certain information is collected. This falls into two categories — what you provide directly and what is collected automatically.

What you provide directly:

  • Name, date of birth, and gender — collected at registration.
  • Mobile number and email address — for communication purposes.
  • National ID or passport number — for KYC verification.
  • BKash/Nagad/Rocket number — for payment processing.
  • Address — for licensing and regulatory compliance purposes.

Automatically Collected:

  • IP address and device type.
  • Browser information and operating system.
  • Login time and session duration.
  • Which games were played and for how long.
  • Transaction history.

pgsoft's Commitment: We only collect information that is strictly necessary. It is our policy never to ask for more than what is needed.

02

How is your data used?

Pgsoft uses your information only for specific, defined purposes. Your data is never used for unnecessary or unauthorized ends.

  • To verify your account and ensure security.
  • To process deposits and withdrawals.
  • To recommend games tailored to your preferences.
  • To send you relevant bonus and promotional offers (only with your consent).
  • To prevent fraud and money laundering.
  • To meet legal and regulatory obligations.
  • To improve our services and resolve technical issues.

If you'd prefer not to receive promotional messages from pgsoft, you can opt out at any time through your account settings.

Data Usage Summary

Data Type Purpose Retention Period
Name & Contact Account Management For the lifetime of the account
Identity Documents KYC Verification 5 Years
Payment Information Transaction Processing 7 Years (Legal Obligation)
Gaming History Ensuring Fair Play 3 Years
IP & Device Information Security & Fraud Prevention 1 Year
Cookies Data Service Improvement Session-Based
03

Where and How Long Is Your Data Stored?

Pgsoft stores your data on secure servers operated in accordance with international security standards. All data on these servers is kept in an encrypted state.

  • Even after your account is closed, certain information may be retained for a specified period to meet legal obligations.
  • Payment information is retained in accordance with financial regulatory requirements.
  • Once the retention period expires, data is securely deleted or destroyed.
  • Where pgsoft uses third-party cloud services, those providers are also required to meet our privacy standards.

Data Deletion Request: You can request deletion of your personal data by emailing support@pgsoft-taka.com, though some information may be retained due to legal obligations.

04

Sharing Information with Third Parties

Pgsoft never sells your personal information or shares it with advertisers. However, limited data may be shared with specific third parties in certain circumstances:

  • Payment Providers: Only the necessary payment details are shared with services like bKash, Nagad, and Rocket solely for transaction processing.
  • KYC Service Provider: With licensed KYC providers for identity verification.
  • Regulatory Authority: Due to legal and licensing obligations.
  • Law Enforcement Agencies: When required by a court order or as part of an official investigation.

In all cases, we have agreements in place with third parties requiring them to keep your data secure and use it only for specified purposes.

05

Cookies & Tracking Technologies

Pgsoft uses cookies and similar technologies on its website and app to enhance your experience and monitor site performance.

  • Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which pages are most visited — all data collected for this purpose is fully anonymized.
  • Performance Cookies: To improve site loading speed and overall performance.

You can disable optional cookies from your browser settings. However, turning off essential cookies may affect certain features of the site.

06

Your Privacy Rights

Pgsoft follows international privacy standards, which means you have specific rights over your own data.

👁️

Right to Access Your Data

You have the right to know what data pgsoft holds about you and to receive a copy of it.

✏️

Right to Rectification

If any of your information is inaccurate, you can request a correction at any time.

🗑️

Right to Erasure

You may request the deletion of your data under certain circumstances.

Right to Object to Processing

You can object to and stop the use of your data for marketing purposes.

📦

Data Portability

You have the right to receive your data in a portable, readable format.

🔕

Right to Withdraw Consent

You can withdraw your consent to promotional messages at any time.

07

Protection of Children and Minors' Data

Pgsoft is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

  • Age is verified at the time of registration.
  • If an account is confirmed to belong to a minor, it will be suspended immediately and all associated data will be deleted.
  • If parents believe their child has opened an account, please contact us at support@pgsoft-taka.com.

A note for parents — please set a PIN or password on your device to prevent minors from accessing pgsoft.

08

Security Measures & Technology

Pgsoft has implemented the highest technical standards to protect your data. Our security framework complies with international best practices.

256-Bit SSL Encryption

All data transmitted between your browser and pgsoft's servers is fully encrypted.

Two-Factor Authentication (2FA)

A second verification step at login gives your account an extra layer of protection.

Real-Time Fraud Detection

Pgsoft's system automatically detects suspicious activity and takes immediate action.

Regular Security Audits

Third-party security experts regularly audit pgsoft's systems.

Data Breach Protocol

In the event of a data breach, affected users will be notified within 72 hours.

09

Privacy Policy Changes

Pgsoft may update this Privacy Policy when necessary, whether due to new legal requirements, technological changes, or service improvements.

  • You will be notified of any significant changes via email or in-app notification.
  • The "Last Updated" date at the top of the page will reflect any changes.
  • Continued use of pgsoft after any updates will be considered acceptance of the revised policy.
  • Re-consent may be required for significant changes.
10

Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to pgsoft's data protection team.

  • Email: support@pgsoft-taka.com
  • Live Chat: 24/7 support available in Bangla.
  • Response Time: Typically within 3 business days.

If you believe pgsoft has violated your privacy and are not satisfied with our resolution, you have the right to file a complaint with the relevant regulatory authority.

How does pgsoft protect your privacy?

Your Data Protected by World-Class Technology & Policy

🔐

End-to-End Encryption

Every transaction and communication on pgsoft is protected by 256-bit SSL encryption — virtually impossible for hackers to break.

🚫

Your Data Is Never Sold

Pgsoft never sells your personal information or shares it with advertisers. Your data is used solely to provide our services.

🛡️

24/7 Security Monitoring

Pgsoft's security team monitors systems around the clock. Any suspicious activity is detected and blocked immediately.

GDPR Compliant

Pgsoft complies with international GDPR standards, meaning you have full control over your data — including the right to view, correct, and delete it.

🔑

Two-Factor Authentication

Enabling 2FA on your pgsoft account adds an extra layer of security — even if your password is compromised, your account stays protected.

📋

Transparent Audit Trail

Pgsoft maintains a complete log of who accessed your account, when, and what actions were taken. You can review your own activity history at any time.

Privacy FAQs

Everything You Need to Know About pgsoft's Data Protection

pgsoft only stores the information required to process transactions. Full mobile banking PINs or passwords are never saved. Payments are processed directly through the secure gateways of bKash/Nagad/Rocket.

Identity document information collected for KYC verification is stored on encrypted servers and is only accessible to the licensed KYC team, strictly for verification purposes. This information is never sold or shared with third parties.

Yes, you can submit a request to support@pgsoft-taka.com. However, payment and KYC data must be retained for a specified period due to legal obligations. Once that period ends, all such data is permanently deleted.

pgsoft may determine your approximate location via IP address for security and regulatory compliance purposes. GPS tracking and real-time location monitoring are not used.

You can opt out of promotional messages by going to Notification Preferences in your Account Settings, or by clicking the "Unsubscribe" link at the bottom of any email.
🔒 Your Data Is Safe

Play with peace of mind — we've got you covered

Your privacy is pgsoft's highest priority. Join our secure platform today and enjoy the best gaming experience.

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